How can I cancel my membership?

1. Contact Customer Support:

To initiate a cancellation, please reach out to our customer support team at contact@newsoul.de. They will guide you through the cancellation process.

 

2. Cancellation Policy:

• Contract Duration: Memberships have a minimum contract period of either 3 or 12 months. After this initial period, memberships automatically renew on a month-to-month basis and can be canceled with one month’s notice.
• Unused Minutes: Any accumulated roll-over minutes will expire 30 days after the cancellation takes effect, so please plan accordingly.
• Negative Balance: Please ensure that your membership minutes are not negative - we cannot close you account until these balances have been settled.
• Early Termination for Relocation: If you are relocating to an area without a new:soul studio within 20 km, you may request early cancellation with proof of relocation. This is available with one month’s notice to the end of a calendar month.
• Extraordinary Cancellation: new:soul and members may terminate the membership without notice in cases of significant reasons, such as misconduct.
  
  

For more information or specific inquiries, feel free to reach out to our support team. We’re here to help make the process as smooth as possible.