First time at new:soul - what should I expect from my session?

We recommend arriving 5-10 minutes before your scheduled appointment to give yourself a little time to unwind.

2. Warm Welcome

Upon arrival, our receptionist or therapist will greet you and check you in.

3. Relax Before Your Session

Feel free to relax in our waiting area, enjoy some infused water, and ask any questions you may have.

4. Bathroom Access

You can use the restroom before your session if needed.

5. Meet Your Therapist

Your therapist will come to collect you from the waiting area. Before starting, they’ll ask if you have any specific concerns, conditions, or preferences to keep in mind during the massage.

6. Changing & Privacy

The therapist will leave the room to give you privacy to undress and prepare. While you can undress fully, we also provide special disposable underwear if you prefer.

7. Getting Comfortable

Lie down on the massage table and cover yourself with the towel provided. Get comfortable—this is your time to relax.

8. Enjoy Your Massage!

Now, all you need to do is breathe deeply and enjoy the experience.