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What do I do if my payment fails?

What happens if a payment fails at new:soul and how to resolve it.

If your payment fails, our system will automatically attempt to charge you again after certain time intervals. You'll also receive an email letting you know that the payment could not be processed. To avoid further issues, please make sure you have a valid and working payment method saved in your account.

If the problem persists, please contact our support team by email or phone. They can help you either update your payment details or send you a new payment link, depending on what you need.