I am not satisfied with my massage - how can I report an issue?

If an issue comes up during your massage or while you're at the studio, please let your therapist or the reception know right away. Our team is there to help resolve any issues on the spot.

If you notice an issue after your visit, we'd still like to hear from you. Please reach out to our customer support team by phone at +49 32 221855413 or by email at contact@newsoul.de, and we'll do our best to make things right. Our customer support is available Monday to Sunday, from 08:45 to 20:30.

For urgent matters, we recommend calling us directly rather than sending an email, so we can assist you as quickly as possible.