---
title: How can I reschedule my appointment?
description: Changing your current booking
---
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2. [Customer FAQs](https://help.newsoul.de/en/customer-faqs?hsLang=en)
3. [Existing Bookings](https://help.newsoul.de/en/customer-faqs?hsLang=en#existing-bookings)
# How can I reschedule my appointment?
## Changing your current booking
You can easily reschedule your appointment yourself using the **change link provided in your booking confirmation email**. You will find it at the bottom of the mail. All of our calendar is up to date so you will see all available slots in real time.
**Here a video on how to find the rescheduling link and rebook your slot:**
Please note that rescheduling appointments is **only possible 24 hours in advance** of your treatment for non members, and **8 hours in advance for new:soul members**.
#### Step by step guide:
1. **Open your new:soul confirmation mail**
2. **Navigate to the bottom of the mail and select the reschedule here hyperlink** 
3. **Select your new time and date and confirm your new slot**
4. **Success! - Your booking was moved**
#### Second rescheduling option for Members only:
For members, you can also reschedule your appointment in your membership profile, here is a video guide on how to do that:
**Step by step guide:**
1. **Go to “My Bookings”** in your membership profile
2. **Select the appointment** you want to cancel and click on details
3. **Click on “Edit Booking”** for that appointment.
4. **Select “Edit Booking”**.
5. **You will be redirected to our new:soul booking tab, then select your new slot and confirm**
****
6. **Success!**
****
If you need further assistance, our team is happy to help under **contact@newsoul.de**
- [Customer FAQs](https://help.newsoul.de/en/customer-faqs?hsLang=en#main-content)
- [New Bookings](https://help.newsoul.de/en/customer-faqs?hsLang=en#new-bookings)
- [Existing Bookings](https://help.newsoul.de/en/customer-faqs?hsLang=en#existing-bookings)
- [First Time at new:soul](https://help.newsoul.de/en/customer-faqs?hsLang=en#first-time-at-newsoul)
- [New Membership](https://help.newsoul.de/en/customer-faqs?hsLang=en#new-membership)
- [My Membership](https://help.newsoul.de/en/customer-faqs?hsLang=en#my-membership)
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# New Soul GmbH
newsoul.de Help Center
Copyright © 2026, New Soul GmbH
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